Technical Support

Technical Support

Bug report

Please make sure that you are using the latest version of the program and that you have carefully read this help file. Make sure that you use the standard settings created by the first run. You must repeat the first run and check that the problem can be reproduced with standard settings before submitting a bug report. Please look at the first run tutorial and check the requirement to run the program (Windows classic theme, clean desktop, default language, etc.)

To make a bug report:

Post a short description of your problem in the support section of the forum . Do not create topics with names such as 'EVE Miner NOT WORKING!!!' Give your thread a more specific name for future reference.
Explain how the error or condition has occurred, including the sequence of actions leading up to the error condition, error messages...etc.
If you use a virtual machine please make a note of this.
Send your log files to and link to your forum post in the email.

Creating Log Files

To write a log file you should enable log recording and 'show logs in viewer':

Logger will be opened as soon as you start program:

Logs for each client are separated and shown in different tabs. You should send two logs: log of the client and the general log. Log of the client is recorded in tabs 'Client 0-9', the general log is recorded in 'Other' tab.
Pause the program with Control + p and switch to the logger, click 'append log/open file'. The current log will be opened in a text editor where you are able to find the filename. Close the text editor and click 'Open Folder', find the filename of the log, and copy it locally. Switch to the 'Other' tab and repeat the same process, this time with the general log. Compress both of the logs to a zip, rar or 7z archive and send it to .